In the United Kingdom, more than half of the people who have an accident injury never actually make it to court. The injured person could decide that the incident was purely accidental and that there was no negligence involved on the part of the other person.

Or perhaps the claimant decides to take the injury claim to a mediator, for whose services they are willing to split the cost with the other party. Still other U.K. accidents are resolved before they reach court because the injury claims are settled between the solicitors for the claimer and the opposite side before a court trial is actually necessary.

And then there are the accidentally injured who claimed that there was a wrong doing on another's part, but for some reason chose not to pursue legal action. Instead, they decide to make a complaint.

Doing this is common when an accidents injury levels are relatively low. Many a U.K. injury is made into a minor complaint case because the plaintiff feels or has been advised that the accident claim may not hold up in court. If an organisation or their product or service injures a person, it is often possible to file a complaint in order to get at least an explanation and even perhaps an apology. Rarely is there actually any intent of a person or company to injure another, and often a complaint may be the first time that the person or organisation is even aware of the situation. In some cases, there may be an official complaint procedure to use when claiming a company has made a mistake and the company will direct you to the right person to contact. You could also file the complaint with a government department, local authority, the police, or some other official body. Your local Citizens Advice Bureau (CAB), located throughout the U.K., can provide information on how to contact these agencies in the event of a UK injury or UK accidents.

Of course, when filing a complaint, the process can often be time consuming and may not result in the same satisfaction that legal injuries claims would. That's why many accident claims do still make it to the court system in Great Britain. People want to be sure that they are going to get some form of restitution, and they believe that the court system has a better chance of providing it for them than a complaints procedure would.

If you are considering legal action, that is a good time to seek legal advice. You may have more of a case than you are aware of, or you may find that you don't have a strong enough case to go through the stressful and time consuming activities of legal action. If you feel that you have enough evidence and enough reason to legally accuse another of injuring you, then you should be aware of the time limits involved. From the time that you are first aware of your injury, you have a limit of three years to file with the courts. This is important to consider if you decide to make a complaint first because you are taking time out of your allowed waiting period if you then later decide to take legal action.